Task Analysis: Mapping User Goals to Actions
Task analysis maps the specific actions (tasks) a user takes to achieve their larger objective (goal). It's used to ensure a product actually helps users, not just creates busywork. The key mistake is designing for the task instead of the user's true goal.
Task analysis is the systematic study of how users complete observable actions (tasks) to achieve their real-world objectives (goals). It's used in UX research to ensure a product solves the right problem before you build. The common footgun is confusing tasks with goals: a user's goal is never to 'fill out a form'; the form is just a task they must complete to achieve a goal like 'register for a service'.
Read the original → nngroup.com
- #ux research
- #user experience
- #product design
- #human factors
Get five bites like this every day.
Tezvyn delivers a daily feed of 60-second tech bites with quizzes to lock in what you learn.