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UX Research Questions: The 'Why' Before the 'What'

Source: nngroup.combeginner

A research question is your study's North Star—the high-level "why" you're conducting research, not a question you ask users. Before writing an interview guide, define these to keep your study focused.

Research questions are your study's North Star, not questions you ask users directly. They are high-level strategic inquiries (e.g., "How do users make a decision?") that guide your entire plan. You must define these before writing an interview guide to ensure every question serves a purpose and you cover all critical topics, preventing you from collecting irrelevant data. The biggest footgun is confusing these strategic goals with the specific, open-ended questions you'll actually ask participants during an interview.

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UX Research Questions: The 'Why' Before the 'What' · Tezvyn