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How do you mitigate confirmation bias when a user validates your solution?

Source: nngroup.comintermediate

WHAT IT TESTS: Self-awareness around confirmation bias in UX research. ANSWER OUTLINE: In the moment, probe for exceptions; in synthesis, triangulate and invite reviewers.

WHAT IT TESTS: Your self-awareness around confirmation bias during research and synthesis, and whether you treat interviews as hypothesis tests rather than validation. ANSWER OUTLINE: In the moment, pivot to disconfirming questions like asking when the workflow fails or what workarounds they use; during synthesis, map this signal against contradictory evidence and invite a neutral reviewer to challenge your coding. RED FLAG: Celebrating the match as proof without probing for exceptions or triangulating across participants.

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How do you mitigate confirmation bias when a user validates your solution? · Tezvyn