How would you implement Classes of Service in Kanban?
This tests your understanding of risk management and differentiated service delivery. A good answer defines the 4 classes (Expedite, Fixed Date, Standard, Intangible), explains their different pull policies, and gives a risk-based example.
This question tests your grasp of advanced Kanban for managing risk and stakeholder expectations, not just simple prioritization. A strong answer defines the four classes (Expedite, Fixed Date, Standard, Intangible), explains how each gets a unique pull policy (e.g., Expedite bypasses WIP limits), and gives a concrete example, like using 'Fixed Date' for a contractual deadline. The red flag is confusing classes with priority levels without explaining how system rules change for each.
Read the original → kanban.university
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