When Does Cycle Time Begin and End?
This tests your grasp of process metrics. Define Cycle Time as starting when active work begins ('In Progress') and ending when it's 'done' (code complete/merged), not when the ticket was created. A red flag is confusing this with customer-facing Lead Time.
This tests your grasp of process metrics, specifically distinguishing team efficiency (Cycle Time) from customer wait time (Lead Time). A great answer defines Cycle Time as starting when active work begins (e.g., moving to 'In Progress') and ending when the work is complete from an engineering perspective (e.g., 'Merged' or 'Ready for Release'). This measures the team's internal process velocity, excluding backlog wait time.
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