Growth
165 bites tagged Growth — interview questions with model answers, and 60-second explainers.
Negative Churn: When Losing Customers Still Means Growth
Negative churn means existing customers upgrade faster than others leave, growing your revenue even if you lose logos. It's a key SaaS metric for variable pricing models. The footgun: you can have negative revenue churn while still losing many customers.
Notification Preference Center: Granular Control to Reduce Churn
A notification preference center gives users granular control, not just a global unsubscribe. It lets them choose what (updates vs. reminders), where (email vs. push), and how often (real-time vs.
Streaks: Engineering Identity Through Loss Aversion
Streaks convert effort into identity, making users fear losing progress more than they enjoy extending it. Apps like Duolingo use this for daily engagement, but the footgun is when the streak itself becomes the goal, trapping users in a loop of loss aversion.
Email Drip Campaigns: Automated User Nurturing
An email drip campaign is an automated conversation guiding a user from one state to another. It's used for onboarding new users or re-engaging inactive ones. The footgun is creating a rigid monologue that ignores user behavior instead of reacting to it.
In-App Messaging: A Guide Inside Your Product
Think of in-app messages as a helpful guide inside your app, not an interruption. They appear based on user actions to provide timely context, unlike push notifications. Use them for onboarding or feature announcements.
Push Notifications: Strategy Over Noise
A push notification strategy treats a user's lock screen like rented real estate, not a free megaphone. It's used by mobile apps to re-engage users with timely value, like sales or reminders.
DAU/MAU Ratio: Measuring Product Stickiness
The DAU/MAU ratio measures product “stickiness” by showing what percentage of your monthly users return daily. A high ratio suggests a strong daily habit, common for social or communication apps. The footgun is judging all products by the same benchmark.
Customer Retention: Are Users Sticking Around?
Customer retention measures if users return to your product. It's often more valuable to keep an existing customer than acquire a new one. This is critical for any business relying on repeat engagement, from SaaS to e-commerce.
Onboarding Gamification: Guiding Users with Game Mechanics
Onboarding gamification uses game-like elements to guide new users through key actions, turning a checklist into a challenge. It's used to boost activation by making initial setup feel rewarding, like earning a badge for completing your profile.
Personalized Onboarding: One Size Fits None
Personalized onboarding guides users based on their role or goal, not a generic script. It's key for apps with diverse user types, showing marketers and engineers different paths to value. The footgun is a one-size-fits-all tour that buries their "aha!"
Interactive Walkthroughs: Learn by Doing, Not Just Seeing
An interactive walkthrough teaches by doing. Instead of clicking 'Next,' users must perform the actual task to advance. It's best for critical onboarding flows where learning a workflow is key to activation.
Welcome Email Sequence: Guide Users from Signup to Value
A welcome email sequence guides new users from sign-up to experiencing your product's core value. It's crucial for SaaS products to reduce churn by encouraging key actions. The footgun is sending just one email and hoping users figure out the rest.
Onboarding Checklists: Guide Users to Their 'Aha' Moment
An onboarding checklist is a guided to-do list showing new users the key actions to find value. It bridges the gap between a first tour and independent use, increasing task completion by 20-30%.
Lookalike Audiences: Find More of Your Best Customers
Lookalike audiences find new customers by algorithmically modeling your best existing ones. Ad platforms like Facebook use your "seed" list of high-value users to find a much larger group of statistically similar people to target with ads.
Cost Per Mille (CPM): The Price of 1,000 Ad Impressions
CPM is the price for 1,000 ad impressions, a common metric for brand awareness campaigns. It's like buying billboard space online. The footgun is confusing low cost with high value; CPM measures exposure, not engagement or conversion.
App Store Optimization (ASO): SEO for Mobile Apps
ASO is SEO for app stores, aiming to get your app seen and downloaded organically. It involves optimizing keywords, screenshots, and reviews to rank higher in search and charts.
Display Advertising: Renting Billboards on the Web
Display advertising is like renting billboards on third-party websites, using banners and videos to reach users where they are. It's used for brand awareness and retargeting. The footgun: judging success by clicks alone ignores its value in brand lift.
Referral Marketing: Turning Customers into a Sales Force
Referral marketing turns happy customers into a trackable sales force. Instead of just hoping for word-of-mouth, you actively incentivize users to refer friends. The footgun is treating it as a passive process rather than an active, trackable campaign.
Affiliate Marketing: Your Extended, Commission-Only Sales Team
Affiliate marketing is like having a commission-only sales team. You pay partners for actual results—sales or signups—not just for ad views. It's used by e-commerce stores with bloggers or SaaS companies rewarding referrals.
Email Marketing: Your Direct Line to Customers
Email marketing is your owned communication channel, a direct line to customers not controlled by an algorithm. Use it to nurture leads, announce features, or drive sales. The footgun is sending generic blasts instead of segmenting for relevance.
Social Media Marketing (SMM)
Social media marketing (SMM) is a two-way conversation, not a digital billboard. It uses platforms like Instagram or TikTok to build a brand, launch products, and gather feedback directly from customers.
Content Marketing: Earn Trust, Not Just Clicks
Content marketing earns trust by giving away valuable information for free. It's used in company blogs or whitepapers to attract an audience by solving their problems, not just pushing a product.
Search Engine Marketing (SEM): Paying for Clicks
Search Engine Marketing (SEM) is paying to place your website at the top of search results. It drives immediate, targeted traffic for product launches or lead generation, unlike the slow build of SEO.
Search Engine Optimization (SEO): Earning, Not Buying, Traffic
SEO is the practice of making your website attractive to search engines to earn unpaid traffic, not buy it with ads. It's crucial for being discovered via Google or Bing. The biggest footgun is treating it as a one-time trick, not a continuous process of.
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