Concepts in Agile & Scrum, page 9
Classes of Service: Prioritize Work Beyond 'First In, First Out'
Classes of Service are policies that prioritize work by its business impact, not just arrival time. When a bug, a deadline, and normal work compete, CoS tells you which to pull first.
Flow Efficiency: Are You Working or Waiting?
Flow efficiency measures the ratio of active work time to total lead time, revealing how much time tasks spend just waiting. Use it to diagnose why features take so long to ship. The biggest footgun is optimizing work speed when most delays hide in queues.
Right-Shifting Forecasts: Why Your Deadlines Keep Moving
A forecast is like a GPS ETA in traffic; new tasks are like accidents ahead, pushing your arrival time further out. This happens when initial estimates are treated as fixed deadlines, ignoring new scope. The footgun is anchoring on the first date given.
Nexus Framework: Scaling Scrum Without Breaking It
Nexus is a lightweight wrapper for 3-9 Scrum teams working on one product. It adds a coordinating Nexus Integration Team and shared events to manage dependencies and deliver a single, integrated increment each sprint.
Nexus Integration Team: Air Traffic Control for Scrum
The Nexus Integration Team is like air traffic control for multiple Scrum teams, guiding them to a single, integrated product. It's used in the Nexus framework to coordinate 3-9 teams on one product, resolving cross-team dependencies and integration failures.
Communities of Practice: Scaling Knowledge Across Teams
A Community of Practice is a cross-team guild for a specific skill, like 'frontend' or 'testing'. It's how large orgs prevent knowledge silos, standardize tooling, and mentor juniors. The footgun: they fail without dedicated time and a clear charter.
Agile Center of Excellence: Internal Consultants, Not Process Police
Think of an Agile CoE as internal consultants, not process police. They enable teams by providing coaching, tools, and shared standards. They're useful for scaling Agile consistently, but fail when they become a bureaucratic bottleneck instead of an…
We are hiring for this. Every open role lists the topics its interview covers, so you can prepare for the real thing rather than guessing.
See open roles