Intermediate concepts in Design & UX, page 18
Active vs. Passive Voice: Who Did What?
Active voice puts the actor first ("The engineer deployed the code"). Use it in docs and commits for clarity. The footgun is overusing passive voice, which makes writing wordy and hides who is responsible for an action, creating ambiguity.
The Slippery Slide: Writing Copy Readers Can't Stop Reading
The Slippery Slide treats your copy like a playground slide: the only goal of the first sentence is to get the reader to the second, and so on, until the call to action. It's used in ads to guide users from headline to purchase.
Onboarding Copy: Guide Users, Don't Just Describe
Onboarding copy guides users to value, making products easy to learn. It appears in tooltips, welcome emails, and walkthroughs. Since decisions are mostly emotional, bland, unemotional text is a footgun that makes it mentally harder for users to commit.
Dialogue Pacing: Controlling a Scene's Rhythm
Dialogue pacing is about controlling a scene's emotional rhythm, not just making it fast. Use short, clipped lines for urgency and longer sentences with pauses for reflection.
Retargeting Copywriting: Guide, Don't Stalk
Retargeting copy shouldn't remind users you're tracking them. Instead, it should feel like the next logical step in their journey, like offering an e-book to a blog reader. The biggest footgun is being explicit, which feels creepy and breaks trust.
GDPR: Marketing is More Than Just Selling
Under GDPR, direct marketing isn't just selling products; it's promoting your 'aims and ideals.' This applies to email newsletters and targeted ads. The biggest footgun is assuming non-profits are exempt—they aren't, and users have an absolute right to opt…
Proof Points Turn Claims Into Credibility
A proof point is the 'show, don't tell' of marketing: a specific fact, stat, or testimonial that makes a claim believable. You see them on landing pages and sales decks. The footgun is vague social proof that does not match the specific promise.
Positioning Statement: Internal Strategy, Not Copy
A positioning statement is internal strategy, not copy: it defines your target, category, and the single benefit you own in their mind. Use it to align teams before launch. The footgun is confusing it for a tagline, which produces vague fluff everyone ignores.
COPE: Structured Content for Every Channel
COPE stores content as structured chunks so one asset feeds web, app, and social without rewriting. It pays off when publishing across three or more platforms. The footgun is identical copy everywhere: your tweet and white paper both sound generic.
Empty State Copy: The Lobby, Not the Door
Empty state copy turns a blank screen into a guided next step instead of a dead end. You see this in new dashboards and zero-result searches. The footgun is treating it as a missing feature rather than a conversion surface.
Kill Fee: Payment When Clients Cancel
A kill fee compensates a writer when a client cancels a commissioned piece after acceptance. It protects against lost opportunity in magazine and agency contracts.
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