Describe a workflow to automate a 50-person diary study
Tests operational UX research automation and API integration. A strong answer maps a pipeline of calendar APIs, email triggers, and reminder bots with no-show fallbacks. Red flag: manual spreadsheets or survey tools lacking scheduling logic.
Tests whether you can design lightweight operational automation for longitudinal UX research at scale. A strong answer sequences self-scheduling via calendar APIs, automated confirmation emails, staged reminder workflows through email or Slack, and no-show escalation paths. Mentioning tools like Calendly, Zapier, Google Calendar API, or Airtable shows practical fluency. Red flag: manual spreadsheets or static survey links without time-based triggers, which fail at scale and destroy the longitudinal follow-up cadence that diary studies require.
Read the original → nngroup.com
- #ux research
- #diary studies
- #automation
- #system design
- #operations
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